Karvy selects SimpleCRM for managing customer support operations of one of the largest public sector banks in India
DELHI, India – Aug. 2, 2017 – PRLog — Karvy Data Management Services Ltd (KDMSL) signed an agreement with Simpleworks Solutions Pvt Ltd (SimpleCRM) for providing the next generation CRM software to upgrade the existing, aging support-centre CRM at the bank. SimpleCRM team will leverage its significant CRM implementation expertise to deliver a faster, secure and more comprehensive solution for managing the bank’s call-centre operations. SimpleCRM solution will be tightly integrated within the bank’s IT ecosystem that includes Finacle, ATM switch, FTR, SMS, CLMS & ISO 8583 systems, CGRMS, RMCC, Avaya, etc.
Karvy is using SimpleCRM for managing call-centre of one of the largest public sector banks in India. The team has been a great partner to us and has impressed us with their responsiveness, dedication and expertise in handling large scale CRM projects.” Says Mr. Neehar Chaudhary Head – IT, Contact Centre Services, Karvy Data Management Services Limited