Hatton National Bank (HNB) partners with SimpleWorks to launch new Contact Centre Automation Solution
Sri Lanka’s largest private sector bank, Hatton National Bank PLC (HNB) announced a new partnership with Simpleworks Business Solutions Pte Ltd (SimpleWorks) to automate its support center operations with a view to delivering a superior customer support experience.
SimpleWorks team has leveraged its SimpleCRM solution and their significant CRM implementation expertise to deliver a faster, secure, comprehensive and modern support center automation solution to HNB.
HNB zeroed in on SimpleWork’s Contact Centre Solution after having assessed their proven speed of delivery, commitment, and advanced tech capabilities. We found SimpleWorks to be the best fit for us in terms of the comprehensive nature of the SimpleCRM product line they offer, local reference-able customers and a highly experienced & responsive team, all of which will go a long way towards supporting HNB’s own mission to further consolidate its position as being Sri Lanka’s most customer-friendly bank.” Says Vindhya Wijegunawardane – Head of Customer Experience, HNB