Simpleworks introduces Sri Lanka’s first claims chatbot to insurance industry

For the first time in Sri Lanka, a multi-lingual claims chatbot has been introduced to the insurance industry by Simpleworks Business Solutions Ltd. The developers of the chatbot, Simpleworks’ officials, said that policyholders will now be able to keep abreast of what is happening with their claim without the hassle of having to reach out to the sales agent, broker or the insurance company’s call centre.

Simpleworks Business Solutions Ltd. (www.simplecrm.com.sg) is an ISO 27001:2013-certified technology start-up that provides enterprise-class, highly scalable and cost-effective CRM and AI-based solutions for mid-sized and large enterprises spanning the Asia Pacific region.Simpleworks boasts of a top-notch product, SimpleCRM, that is built on open source stack and AI-based chatbots and predictive analytics solutions based on Google’s AI/ML framework. It has a professional team with experience from 350+ software projects, and has prominent customers consisting of thousands of CRM users across the Asia Pacific region.

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Among the top general insurance companies of Sri Lanka, Fairfirst serves individuals, businesses and institutions across the island through a versatile workforce spread across a comprehensive branch network, affinity partners and leading brokers in the market” Says Daily FT

 

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