SimpleWorks helps Fairfirst Insurance launch first of its kind AI based multi-lingual Chatbot
Fairfirst Insurance has launched its very first artificial intelligence-based chat bot named Machan..
Yet another tech-driven breakthrough, Fairfirst policyholders will now be able to keep abreast of what’s happening with their claim without the hassle of having to reach out to the sales agent/broker or the Fairfirst call centre. Additionally, Machan is also the very first chat bot in the industry that is available in three languages – Sinhala, Tamil and English
We are confident that Machan will significantly change how we operate and this is the first of many new process improvements to kick in.” Says Clement Fernandopulle – Head of IT, Fairfirst Insurance