A Virtual Assistant To Your Rescue!
A chatbot is a virtual assistant which is available on the website, mobile apps, social media and other platforms so that you can have a one-to-one chat to get the information needed. It is there to help you 24*7, anytime and anywhere.
SimpleWorks Enterprise Chatbot platform is AI powered virtual agent that can handle high-volume of inquiries regarding general FAQ’s, product related queries, polices and procedures, complaints, etc. It can also authenticate users and facilitate user-specific information and transactions. It not only understands the intent of customer conversation through natural language processing (NLP), but can also analyze the sentiments of customer responses and transfer the conversation to a live agent if needed. SimpleWorks Chatbot platform is comprehensive, scalable and easily supports integrations with other enterprise solutions like CRM, Core Banking/Insurance Platform, HR System, etc.
Best Policy Suggestion Flow
Customer Claims Flow
Managing Existing Policy Flow
Chat with live Agent
Multi Language Support
Sponsors & Speakers
Virtual Exhibition Centres
Live Event (Webinar)
Human Resource Management
Employee Leaves Related Queries/Issues
Access Control Queries/Issues
Employee Grading Related Queries
Multi Language Support
SimpleCRM Chatbot can be integrated with any popular messaging platform like Facebook messenger, Skype, Hangouts, Viber, Telegram etc. which are commonly used consequently reducing the number of times a user has to navigate through online webpages in search of specific product item or information. It can be also be deployed over platforms like Cortana, and Alexa to communicate the required information even through voice message.
Moreover, it can present users with static media content such as product images, blogs and videos based on the collected responses.
Features & Capabilities
Chatbots have specific attributes and functionalities that help businesses retain their customers by enhancing customer experiences through a personal touch.
Here are some of the capabilities of Chatbot-
- Chat history against the visitor
- Multilingual chat support
- On-site & on-cloud deployment options
- Integration with Facebook Messenger
- Security – AES 256 encryption
- Authenticate visitor by authentication ID or OTP
- SimpleCRM plugins for lead & ticket creation
- Track website navigation history
- Live agent handover
- Check request/complaint status
- Feedback report
- Document upload options
- Integration with mobile applications
- Branch locator
UI/UX Customized As Per Customer Needs