Chatbots

 
 
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A Virtual Assistant To Your Rescue!

A chatbot is a virtual assistant which is available on the website, mobile apps, social media and other platforms so that you can have a one-to-one chat to get the information needed. It is there to help you 24*7, anytime and anywhere.

SimpleWorks Enterprise Chatbot platform is AI powered virtual agent that can handle high-volume of inquiries regarding general FAQ’s, product related queries, polices and procedures, complaints, etc. It can also authenticate users and facilitate user-specific information and transactions. It not only understands the intent of customer conversation through natural language processing (NLP), but can also analyze the sentiments of customer responses and transfer the conversation to a live agent if needed. SimpleWorks Chatbot platform is comprehensive, scalable and easily supports integrations with other enterprise solutions like CRM, Core Banking/Insurance Platform, HR System, etc.

Industry Solutions

Insurance Industry

Best Policy Suggestion Flow

Customer Claims Flow

Managing Existing Policy Flow

Chat with live Agent

 
 
 
 

Banking Industry

Secure Banking

Fund Transfers

My Portfolio

Multi Language Support

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Marketing Event

Sponsors & Speakers

Virtual Exhibition Centres

Live Event (Webinar)

Feedback

 
 
 
 

Human Resource Management

Employee Leaves Related Queries/Issues

Access Control Queries/Issues

Employee Grading Related Queries

Multi Language Support

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Deployment Options

SimpleCRM Chatbot can be integrated with any popular messaging platform like Facebook messenger, Skype, Hangouts, Viber, Telegram etc. which are commonly used consequently reducing the number of times a user has to navigate through online webpages in search of specific product item or information. It can be also be deployed over platforms like Cortana, and Alexa to communicate the required information even through voice message.

Moreover, it can present users with static media content such as product images, blogs and videos based on the collected responses.

Features & Capabilities

Chatbots have specific attributes and functionalities that help businesses retain their customers by enhancing customer experiences through a personal touch.

Here are some of the capabilities of Chatbot-

  • Chat history against the visitor
  • Multilingual chat support
  • On-site & on-cloud deployment options
  • Integration with Facebook Messenger
  • Security – AES 256 encryption
  • Authenticate visitor by authentication ID or OTP
  • SimpleCRM plugins for lead & ticket creation
  • Track website navigation history
  • Live agent handover
  • Check request/complaint status
  • Feedback report
  • Document upload options
  • Integration with mobile applications
  • Branch locator
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UI/UX Customized As Per Customer Needs

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Insurance

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Banking

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Education