Email Marketing

Boost Email Marketing ROI With Measuring Metrics

Boost Your Email Marketing ROI with Measuring Metrics

Email marketing is a remarkable way of reaching to potential customers. It is a measurable marketing tool, where you can get inputs and information of your campaign, which will help you plan your future strategy for your products/brand. There are different email marketing measuring metrics you should evaluate to broaden up your reach to potential customers. Below are some essential measuring metrics to boost email marketing.

 

Click-through rate

You can make use of the click-through rate to determine how many times your email messages or your links were clicked by your customers. The higher the number of clicks to your messages the more you are assured that your content is appealing to customers. With the use of CRM you can estimate the number of users of your messages and those that are not interested in your messages. From an analysis from click-through rate you can make future strategies of what to offer to those that do not click your links and to offer additional benefits to those who click your sites regularly.

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customer retention

7 Tips to Improve Customer Retention

Customer Retention through CRM

It is said that acquiring a new customer is almost 16 times more expensive than retaining an existing one to whom you can cross sell and up-sell. According to a survey by SAS and Loyalty360,  68% of the business comes from existing clients.This makes  customer retention incredibly important to sustain and grow. Customer Retention is  not only less exhaustive than customer acquisition but also builds royalty and lifetime value of customers.

However, with customer expectations at all-time highs and brand loyalty at risk from  market pressure and competition, businesses must come up with new strategies to keep their valuable customers coming back.

Lets have a look at how can we improve customer retention.

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15 Practical Challenges in CRM Implementation

15 Practical Challenges in CRM Implementation

Plan vs Reality small

Challenges in CRM Implementation can be broadly categorized into:

  1. People Challenges
  2. Technology Challenges
  3. Business Process Challenges
  4. Other Challenges

People Related Challenges in CRM Implementation

#1 Lack of senior management sponsorship

challenges in crm implementation - lack of mgmt support

 

  • CRM initiative solely driven by IT team without management buy-in.
  • Business users unclear or unconvinced on benefits of CRM.
  • Management not willing to commit to enforce CRM adoption.
  • Underestimating Change Management demanded by CRM.

Mitigation – Having an internal CRM champion from executive management.

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